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TRADING QUESTIONS
TECHNICAL QUESTIONS
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What are your trading hours?
The trading
platform is available 24 hours daily from 5:00pm Eastern Standard Time
(EST) Sundays through 4:30pm EST, including most U.S. holidays.
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What will occur to open positions at the end of the trading day?
Unless specific settlement instructions are provided, all positions will
automatically roll forward to the next day's value date at the end of
each business day, 5:00 pm EST. All rolls will be done at competitive
rollover rates, and depending on the currency pairs involved, trades
will be executed where the trader will either earn or pay away points,
depending on the interest rate differential between the two currencies.
For
more information, you may review our
Dealing Handbook.
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Can I place orders over the phone?
Your trading
platform is accessible from any computer with an Internet connection.
Simply go to
www.fxinternationalgroup.com/home.htm
and login to your account. If you are traveling or do not have access
to a computer with an Internet connection, you may execute trades with
the dealing desk by calling 1-908-731-0700.
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TECHNICAL QUESTIONS
First Time Installation Instructions
HTML
Client Users:
Microsoft VM is necessary to receive our rates. It is a software
component that usually comes with Windows but sometimes is omitted.
If you do not see rates after first logging into the trading platform,
click on this link:
Microsoft VM.
Java Client Users:
The Java-based applet utilizes Sun's Java Runtime Environment (JRE).
First time users of the dealing software must install the JRE
before attempting to login to the system.
Step 1: Click on the install link below.
Step 2: Your web browser will automatically start the JRE
download. Follow the online instructions - selecting 'run the program
from its current location' - and then selecting 'Next' until the process
is finished.
Step 3: Once you have successfully installed the JRE, go to
www.fxinternationalgroup.com
and click
on the 'Login to your Demo Account' or 'Login to your Trading Account',
depending on your account type. The dealing applet will automatically
load. Please have your User ID and password (emailed to you separately)
ready; they are required to login to the system.
Install the Java Runtime Environment (US / English Language Only)
Install the Java Runtime Environment (Int'l Version – supports all
languages, including English)
System
Requirements
Recommended System Requirements
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Processing
speed of 400Mhz or higher
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Monitor
resolution set at 1024x768
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Windows
98SE/ME/2000/XP
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128MB of RAM
for Windows 98SE/ME; 256MB of RAM for Windows 2000/XP
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Internet
Explorer v6.0
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An Internet
connection of 56Kbps or higher
Minimum System requirements:
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Processing speed of 200Mhz or higher
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Monitor resolution set at 800 x 600
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Windows 95 OSR2/98/ME/2000/NT/XP
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96MB of RAM
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Internet Explorer 5.x or higher or Netscape v6.x
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An Internet connection of 33.6Kbps
Questions?
Problems?
Technical support is available 24 hours per day from 5:00 pm ET Sunday
to 4:30 pm ET Friday. If you require technical assistance, please email
partnerservices@gaincapital.com or call at 1-908-731-0700.
For all other
questions, call 1-212-461-7180.
FX International
Group is an IB of GAIN Capital Group, one of the largest most
respected firms in the industry. GAIN Capital Group is a registered Futures
Commission Merchant (NFA ID #0339826), regulated by the Commodity
Futures Trading Commission (CFTC).
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